Returns & Exchanges

Mackage offers a seamless return process for unworn items in their original condition with all tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original luxury packaging and affix the prepaid shipping label provided via email.

3

Ship the Item

Drop off your package at the designated carrier location or schedule a pickup to ensure your return reaches our distribution center.

4

Receive Your Refund

Once our quality control team inspects the garment, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing