Frequently Asked Questions
Everything you need to know about our luxury outerwear and services.
What is the Mackage lifetime warranty policy?
We stand by the quality of our craftsmanship. Mackage offers a lifetime warranty against manufacturer defects on all our down coats and leather jackets to ensure your investment lasts for seasons to come.
How should I clean and maintain my down jacket?
To preserve the loft and insulation of your down jacket, we recommend professional dry cleaning by a specialist who handles down-filled luxury outerwear. Avoid machine washing unless the care label specifically permits it.
What are your shipping options and delivery times?
We offer complimentary standard shipping on all orders. Delivery typically takes 3-5 business days. Express shipping options are available at checkout for those who require faster delivery.
What is your return and exchange policy?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of the purchase date. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, Mackage ships to over 40 countries worldwide. International shipping costs and duties are calculated at checkout based on your specific location and local customs regulations.
How do I determine my correct size?
Our coats are designed with specific silhouettes: Slim, Regular, and Oversized. We recommend visiting our Size Guide on the product page, which includes detailed measurements and a 'Find Your Fit' tool to ensure the perfect match.